Access to nearly all of Rutgers IT services requires the use of a unique network ID (NetID). Students, faculty, and staff can manage their NetIDs, select other Rutgers IT services, and manage email addresses at netid.rutgers.edu. There are also tools to manage passwords and update security questions (used to help reset forgotten passwords).
OIT will provide Emergency NetIDs to employees with Social Security Numbers who need access to electronic services to perform their assigned duties and whose on-boarding process has been delayed. A departmental Human Resources representative or a hiring authority may request Emergency NetID for such cases.
For more information, go to requests.rutgers.edu.
Guests are individuals who are not directly affiliated with Rutgers University as staff, faculty or students. Guests include, but not limited to, visiting scholars, visiting staff, visiting faculty, contractors, vendor, volunteers, etc. Rutgers Guest Request System is an enterprise self-service tool that enables the University Guests to submit their requests to obtain a digital identity. The request will be submitted for approval to the appropriate sponsor. Once the request is approved, the departments’ guest administrators process the request and the guest is notified with instructions to obtain and activate their digital identifier called a NetID. For more information, go to requests.rutgers.edu.
The OIT Help Desk is available to assist with your computing questions. Whether you are having trouble logging into Rutgers services, have forgotten your NetID or password, or are having difficulty connecting to the network, you can contact the Help Desk for assistance.
Additionally, many departments provide local IT support. Please contact your department for local support contacts.
- Visit oit.camden.rutgers.edu/facilities/lab for help desk hours.
- Call (856) 225-6274 or email firstname.lastname@example.org
- Visit the Help Desk in the Rutgers Student Computer Lab, on the first floor of Robeson Library
- For support hours, visit oit-nb.rutgers.edu/hours.
- Call (848) 445-HELP or email email@example.com
- Visit the Help Desk in Hill Center Room 013 on the Busch Campus
- Drop by a computer lab — locations shown at oit-nb.rutgers.edu/labs
- For support hours visit ncs.rutgers.edu/hd
- Call (973) 353-5083 or email firstname.lastname@example.org
- Visit the Help Desk in Hill Hall, Room 109
- Call (732) 743-3200 Monday-Friday between 7:30 A.M. and 5:00 P.M.
- Email email@example.com
The departments below provide coordination for use of information technology throughout the university community in support of instruction and research. They train faculty on the use of instructional technologies so that they can be more effective teachers in-person or online.
Instructional Design & Technology – visit idt.camden.rutgers.edu
Technology & Learning Spaces – visit tls.newark.rutgers.edu
Center for Online & Hybrid Learning & Instructional Technologies (COHLIT) – visit onlinelearning.rutgers.edu
Information technology accessibility in the Rutgers context is the application of universal design principles and accessibility standards to make websites, web applications, and various services usable by all members of the university community. Rutgers University is committed to ensuring equal access to information, programs, and activities through its technologies, web pages, and services.
Resources are available for faculty members, web designers/developers, and other university staff to address accessibility in information technology. Resources include:
- Tools to aid in web accessibility
- Online course accessibility
- Instructional materials
- Assistive and adaptive technology
- Video/multimedia captioning
- Software procurement
For more information, visit accessibility.rutgers.edu.
This unencrypted wireless network is used initially by students, faculty and staff with official Rutgers NetIDs to configure their devices for the encrypted wireless network, RUWireless Secure.
RUWireless also provides wireless Internet service to guests while at the University. Guest wireless access to the Internet requires acceptance of the Wireless Terms of Service per session.
This encrypted wireless network provides secure access to Rutgers resources as well as Internet services. Access requires an initial one-time configuration per device and provides automatic future connectivity for those devices.
This encrypted wireless network provides secure wireless access to RBHS resources for RBHS students, faculty and staff.
eduroam® is the secure, world-wide roaming access service developed for the international research and education community. This service allows all Rutgers University students, faculty, and staff to take advantage of free and secure wireless service when visiting an eduroam member university, and allows visitors from member universities wireless access when visiting Rutgers.
For more information on Rutgers wireless services, visit ruwireless.rutgers.edu.
The centralized university-wide email and calendar service, based on Microsoft Office 365, is called Rutgers Connect. This cloud service includes email, calendaring, and many other services including 50 GB of mail storage and 1 TB of personal file storage (OneDrive) per person.
For more details on this service, please see: http://oit.rutgers.edu/connect.
Rutgers student email is called ScarletMail (GoogleApps for Education). ScarletMail accounts are available for faculty and staff. It is suggested that faculty and staff use Rutgers Connect for official University business, but ScarletMail can be used to collaborate with students in a classroom environment.
The service can be activated at netid.rutgers.edu by clicking on “Service Activation.” ScarletMail can be accessed at scarletmail.rutgers.edu or via the myRutgers portal. Reading ScarletMail through any other mail program, such as on a phone, requires a separate ScarletApps Mobile/IMAP password. To setup a Mobile password, go to netid.rutgers.edu and click on “Manage Your ScarletApps Mobile/IMAP/POP Password”.
The ScarletApps suite provides additional enhanced communication and collaboration tools, such as Drive, Google+, Calendar, and more. Alumni and retirees can continue to use ScarletApps services forever, providing a lifelong link to the many resources available to the Rutgers community.
RBHS faculty, staff, and students are required to use the email address assigned by their department/unit/school as their Official Rutgers Email Address. ScarletMail is available for personal use.
To manage your email configuration, go to netid.rutgers.edu and click on “Manage Email Addresses”.
- Personalized Email Address
Also known as “Email Alias,” “Vanity Address,” or “Long-name.” This email address associates you with the University and it is for you to share with others. It is not an account that you can log into. You can read email sent to your personalized address by logging in to your selected Delivery address(es).
- Delivery Email Account
Identifies where you actually receive and read your email. Once you set your Rutgers Connect account as a delivery address, you will not be able to remove it or add additional delivery addresses.
- Official Rutgers Email Address
This email address is what others will see when they search for your contact information at Rutgers. Additionally, Rutgers will send official notifications to this address. This address must end in “rutgers.edu” and we recommend you use your Personalized Email Address here.
- Personalized Email Address
RAMS (Rutgers Automated Mailing System) allows an email list to be generated based on demographic information from the registrar or payroll data, and provides for automated updates to the list membership based on changes in the demographic information. RAMS lists are office University email lists used for conducting business. Lists are moderated and messages sent to RAMS email addresses need to be approved.
To learn more about RAMS, please visit rams.rutgers.edu.
Mailman allows users to create and manage their own mailing lists. A mailing list permits users to email an entire group of individuals by specifying only one email address.
To learn more about Mailman, please visit email.rutgers.edu/mailman.
myRutgers University Portal is your personalized one-stop for online content and online services at Rutgers University. myRutgers delivers personal alerts and provides access to academic, financial, and employee self-service applications.
Also see campus news headlines for Rutgers Today, Scarlet Knights, The Daily Targum, and much more.
Go to my.rutgers.edu and log in with your NetID.
The Enterprise Device Management (EDM) initiative provides for centralized management of IT resources, such as desktop and laptop computers, software and hardware inventories and the ability to implement power-saving profiles for IT equipment. For more details on the KACE implementation at Rutgers please visit oit.rutgers.edu/edm.
RU-tv online offers access to a number of select channels and video-on-demand content. It also provides archived versions of Rutgers-developed programming. Go to rutv.rutgers.edu for more information. More videos about undergraduate and faculty research are online at youtube.com/rutgers.
Many instructors use the collaborative features of course management systems for more than online courses. They supplement the classroom setting by providing course materials, communicating with students, posting grades and organizing discussions.
The course management systems available are Sakai at sakai.rutgers.edu , Blackboard at blackboard.rutgers.edu, Pearson eCollege at ecollege.rutgers.edu, Canvas at onlinelearning.rutgers.edu/canvas, and Moodle at moodle.rutgers.edu. The capabilities of each system vary but the basic concepts are the same for each.
OIT oversees various computer centers in university libraries, residence halls, student centers and other buildings. The labs offer both Macintosh and Windows systems equipped with a diverse selection of software, scanners and high-speed printers with wireless printing capabilities.
Staffed by knowledgeable and empathetic consultants, most labs are open late into the evening and on weekends. Some labs are open around the clock during the final weeks of the semester.
Collaborative spaces in the labs are ideal for small teams of students working together on projects. Comfortable work spaces with power, wireless access and nearby printing are available to laptop users.
For locations, hours and more, please visit:
- Camden: oit.camden.rutgers.edu/facilities/computers
- New Brunswick: oit-nb.rutgers.edu/labs
- Newark: ncs.rutgers.edu/labs
OIT oversees two RBHS computer labs:
- Newark, Medical Science Building C632
- Piscataway, Robert Wood Johnson Medical School L202
The computer labs at Rutgers have saved more than 140 million sheets of paper – eight acres of trees – during the first nine years of the print conservation program.
Every January and July, $30 is posted to the printing account of each Rutgers student, faculty and staff member. When a document is printed, the account is charged 4 cents per sheet of paper if the document is printed on a black-and-white printer. Documents printed on a color printer are 25 cents per sheet.
Those who use up the $30 before the end of the six-month allotment period can pay for additional printing. To learn more, check print usage or add funds to your account, visit printing.rutgers.edu.
RBHS students also get an additional print quota, determined by individual schools, which allows them to print within the RBHS labs.
Poster printing is available at both the Newark and Piscataway specialized RBHS labs. Price per poster is $1 per linear inch.
Are you aware of your computing/digital responsibilities? You are your own best defense against identity theft, compromise, and malware. The following are some suggestions for basic IT security.
- Follow password rules. Never share your password. Choose different passwords for different sites.
- Confidential information should not be sent via email. Email is not secure.
- Install antivirus/antispyware software and have it updated automatically.
- Use only secure Wi-Fi when transmitting confidential data (credit card numbers, banking, etc.).
- Don’t be a phishing scam victim. Rutgers will never ask you for your password or other confidential information in email.
- Protect your social networking with privacy settings.
For more information on these and other computing topics, visit rusecure.rutgers.edu.Single Sign-OnUsers who sign on to the Rutgers Central Authentication Service (CAS) with their NetID and password will be able to move between software applications that use CAS without having to re-enter that information for each separate application. Please use single sign-on (SSO) responsibly.Read the security guidelines at eas.rutgers.edu/sso_security and remember to close your web browser when you complete a session that requires you to provide your NetID and password.NetID+
Rutgers NetID+ (powered by Duo Security) is an available extra layer of login security that provides two-factor authentication when accessing most Rutgers web applications. When you are enrolled in NetID+, after you enter your NetID and password to login to a web application, you will then be prompted to confirm on a device (e.g. your mobile phone) that you are the person attempting to login with your NetID and password.
Students, faculty, and staff can access SAS, SPSS, Matlab, Stata, and other applications from home and on campus via a browser, using apps.rutgers.edu.
The Rutgers Mobile App provides iOS and Android users with timely information on buses, schedule of classes, dining, events, and more along with shortcuts to online systems such as Sakai and myRutgers.
Get the free app from the App Store or the Google Play Store!
OIT provides fee-based technical services to Rutgers departments including:
- On-site and remote technical support
- Short-term staffing
- Specialized project support
- IT staff management
- Assistance hiring technical staff
- Server management
- Technical consultation
Phone: (973) 353-5086
Visit oit-nb.rutgers.edu/departmental-support for more information.
kite+key, the Rutgers Tech Store and Tek Chek, Rutgers Computer Repair
The Rutgers Tech Store is an Apple Authorized Campus Store offering great products, services, and discounted pricing to students, faculty, staff and alumni. kite+key sells all major brands such as Apple, Dell, Lenovo, Asus, and Microsoft. kite+key carries a host of cords, cables, cases and accessories including Beats, GoPro and Razer. Other services offered: certified in and out of warranty computer repair through Tek Chek – our in-house repair center, warranty and accidental damage plans, loaner laptops, and Appy Hours – in-store workshops.
kite+key has locations at:
- Plaza at Livingston Campus, 55 Rockafeller Road, Piscataway
- Hahnes Building, 625 Broad Street, Newark
Shop in store or online at kiteandkey.rutgers.edu.
Free and Discounted Software
Students can obtain free and discounted software through the University Software Portal. Titles such as ChemBioOffice, EndNote, OrginLab, Mathematica, NVivo, Refworks, SAS, SPSS, Symantec Antivirus, and WebDrive are available. Most major credit cards and personal checks are accepted.
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