Access to nearly all of Rutgers IT services requires the use of a unique network ID (NetID). Most students are assigned their NetIDs when going through the enrollment pathway. Students, faculty, and staff can manage their NetID, select other Rutgers IT services, and manage email addresses at netid.rutgers.edu There are also tools to manage passwords and update security questions (used to help reset forgotten passwords).
OIT will provide Emergency NetIDs to employees with Social Security Numbers who need access to electronic services to perform their assigned duties and whose on-boarding process has been delayed. A departmental Human Resources representative or a hiring authority may request Emergency NetID for such cases.
For more information, go to oit.rutgers.edu/emergency_netid.
Guests are individuals who are not directly affiliated with Rutgers University as staff, faculty or students. Guests include, but not limited to, visiting scholars, visiting staff, visiting faculty, contractors, vendor, volunteers, etc. Rutgers Guest Request System is an enterprise self-service tool that enables the University Guests to submit their requests to obtain a digital identity. The request will be submitted for approval to the appropriate sponsor. Once the request is approved, the departments’ guest administrators process the request and the guest is notified with instructions to obtain and activate their digital identifier called a NetID. For more information, go to requests.rutgers.edu.
The OIT Help Desk is available to assist with your computing questions. Whether you are having trouble logging into Rutgers services, have forgotten your NetID or password, or are having difficulty connecting to the network, you can contact the Help Desk for assistance.
Additionally, many departments provide local IT support. Please contact your department for local support contacts.
- Visit computing.camden.rutgers.edu/facilities/lab for help desk hours.
- Call (856) 225-6274 or email firstname.lastname@example.org
- Visit the Help Desk in the Rutgers Student Computer Lab, on the first floor of Robeson Library
- For support hours, visit oit-nb.rutgers.edu/hours.
- Call (848) 445-HELP or email email@example.com
- Visit the Help Desk in Hill Center Room 013 on the Busch Campus
- Drop by a computer lab — locations shown at oit-nb.rutgers.edu/labs
- For support hours visit ncs.rutgers.edu/hd
- Call (973) 353-5083 or email firstname.lastname@example.org
- Visit the Help Desk in Hill Hall, Room 109
- Call (732) 743-3200 Monday-Friday between 7:30 A.M. and 5:00 P.M.
- Email email@example.com
The departments below provide coordination for use of information technology throughout the university community in support of instruction and research. They train faculty on the use of instructional technologies so that they can be more effective teachers in-person or online.
Instructional Design & Technology – visit idt.camden.rutgers.edu
New Brunswick Campus
Office of Instructional & Research Technology (OIRT) – visit oirt.rutgers.edu
Academic Technology Services (ATS) – visit beta-oat.newark.rutgers.edu
As High Performance Computing is becoming a critical resource in an increasing number of disciplines, the High Performance Cooperative Cluster (HPCC) seeks to pool resources from units and researchers around the University to provide the most robust system possible.
The Rutgers High Performance Cooperative Cluster (HPCC) is a shared computing resource available to departments across Rutgers. The cluster is housed in the Hill Center machine room, with an additional rack of backup storage located in the Administrative Services Building machine room.
It includes a pool of general purpose compute nodes (Intel Sandy Bridge, Intel Ivy Bridge, Intel Haswell), a pool of GPUs (Nvidia Tesla C2070), a pool of Xeon Phi accelerators and scheduling software to manage resource sharing.
HPC Administrators and faculty have a mailing list via the “High Performance Computing” Sakai site. Announcements, events and discussion surrounding HPC are posted to this site. To subscribe, send email to firstname.lastname@example.org.
More information regarding HPC can be found at oirt.rutgers.edu under the Research Computing tab.
RUWireless is the open wireless network that only encrypts your login credentials (NetID and password). All other data is unencrypted. RUWireless is used for:
1. Onboarding – initially connecting and configuring RUWireless Secure
2. Unencrypted wireless access for sponsored Rutgers guests (with guest credentials)
3. Unencrypted wireless for general guest access.
RUWireless Secure is the preferred encrypted wireless network. It requires an initial one-time configuration per device and then allows those devices to automatically connect to the secure wireless network for all future connectivity. RUWireless Secure is available anywhere RUWireless is broadcast.
RUHealthSciences provides secure wireless access to RBHS resources for RBHS faculty, staff and students.
eduroam® (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. This service allows all Rutgers University faculty, staff, and students to take advantage of free and secure wireless service when visiting an eduroam member university, and allows visitors from member universities wireless access when visiting Rutgers.
For more information on Rutgers wireless services, visit:
The new official centralized university-wide email and calendar service, based on Microsoft Office 365, is called Rutgers Connect. This single email and calendaring system will effectively improve communications, collaboration and scheduling across the community as part of the President’s Strategic Plan. This cloud service includes email, calendaring, and many other services including 1 terabyte of general storage and 50 gigabytes for email per person. All current university faculty and staff email services will be migrated to Rutgers Connect. A migration partner has been hired to assist OIT with this project. Starting in January 2016 and over the next several months work will proceed to migrate all departmental email to this new service. For more details on this new service, please see: http://oit.rutgers.edu/connect.
Current email options include the following :
Please note that these email options will be phased out as faculty/staff migrate to Rutgers Connect
- OIT hosted email service is available on all three campuses. The services provided include email and file storage solutions for individual faculty and staff members. To activate the service, go to http://netid.rutgers.edu/.
- RUMail is a collaboration suite available to Rutgers departments. RUMail, a fee based service, is offered by the Office of Information Technology as a premium service and includes email, address books, calendaring, tasks, documents, and briefcases. Existing RUMail customers can contact the support team via email at email@example.com.
- Departmental solution – Some departments operate their own email/calendaring solution. Faculty and staff should contact their departmental IT person for more information on this option.
- ScarletMail – Rutgers student email is called ScarletMail (GoogleApps for Education). ScarletMail accounts are available for all faculty and staff. The service can be activated at netid.rutgers.edu by clicking on “Service Activation.” The ScarletApps suite provides additional enhanced communication and collaboration tools, such as Drive, Google+, Calendar, and others. Alumni and retirees can continue to use ScarletApps services forever, providing a lifelong link to the many resources available to the Rutgers community. ScarletMail can be accessed at scarletmail.rutgers.edu or via the myRutgers portal. Reading ScarletMail through any other mail program, such as on a phone, requires a separate ScarletApps Mobile/IMAP password. To setup a Mobile password, go to netid.rutgers.edu and click on “Manage Your ScarletApps Mobile/IMAP/POP Password”. RBHS faculty, staff, and students are required to use the email address assigned by their department/unit/school as their Official Rutgers Email Address. ScarletMail is available for personal use.
To manage or update email configurations, go to netid.rutgers.edu and click on “Manage Email Addresses”.
Personalized Email Address
Also known as “Email Alias,” “Vanity Address,” or “Long-name.” This email address associates you with the University and it is for you to share with others. It is not an account that you can log into. You can read email sent to your personalized address by logging in to your selected Delivery address(es).
Delivery Email Account
Identifies where you actually receive and read your email. You can have up to three delivery accounts, but you must have at least one. All communications sent to any of your Personalized Email Addresses will be delivered to all listed delivery account(s).
Official Rutgers Email Address
This email address is what others will see when they search for your contact information at Rutgers. Additionally, Rutgers will send official notifications to this address. This address must end in “rutgers.edu” and we recommend you use your Personalized Email Address here.
RAMS (Rutgers Automated Mailing System) allows an email list to be generated based on demographic information from the registrar or payroll data, and provides for automated updates to the list membership based on changes in the demographic information. RAMS lists are moderated administrative lists.
Mailman allows users to create and manage their own mailing lists. A mailing list permits users to address an entire group of predesignated individuals by specifying only one address to the email software – a convenience for contacting groups with whom users correspond frequently and also for sharing information among people with common interests. If a user wants to send email to a large group of people at once, then a mailing list would most likely be an effective means for the delivery of information.
To learn more about RAMS and Mailman, please visit email.rutgers.edu.
Rutgers IM is an open-source Instant Messaging (IM) service that provides secure, encrypted communications with other users logged into the Rutgers central IM server, making it more appropriate for sending sensitive information within the University than standard Instant Messenger services. Rutgers IM uses the University NetIDs to identify people which prevents faking identities or hiding in anonymity. In addition, Rutgers IM includes features such as one-on-one instant messaging and temporary and permanent chat rooms.
Rutgers IM requires an OIT hosted email service (not available to individuals identified with a department/unit/school that has access to restricted PHI data). If eligible, go to netid.rutgers.edu and click on “Service Activation” to activate this service.
ScarletMail (GoogleApps for Education) offers messaging, video calls and voice calls from any device with Hangouts.
To activate the ScarletApps service, go to netid.rutgers.edu and click on “Service Activation”.
myRutgers University Portal is your personalized one-stop for online content and online services at Rutgers University. myRutgers delivers personal alerts, provides access to academic and employee applications, preview your email and calendar, view your paycheck and benefits, change your home mailing address or campus phone number through Employee Self Service tab. Also see campus news headlines for Rutgers Today, Scarlet Knights and Daily Targum, and much more. Go to my.rutgers.edu and log in with your NetID.
The Enterprise Device Management (EDM) initiative provides for centralized management of IT resources, such as desktop and laptop computers, software and hardware inventories and the ability to implement power-saving profiles for IT equipment. For more details on the KACE implementation at Rutgers please visit http://oit.rutgers.edu/kace.
RU-tv online offers access to a number of select channels and video-on-demand content. It also provides archived versions of Rutgers-developed programming. Go to rutv.rutgers.edu for more information. More videos about undergraduate and faculty research are online at youtube.com/rutgers.
Many instructors use the collaborative features of course management systems for more than online courses. They supplement the classroom setting by providing course materials, communicating with students, posting grades and organizing discussions.
The course management systems available are Sakai at sakai.rutgers.edu , Blackboard at blackboard.rutgers.edu, Pearson eCollege at ecollege.rutgers.edu, and Moodle at moodle.rutgers.edu. The capabilities of each system vary but the basic concepts are the same for each.
OIT in oversees various computer centers in university libraries, residence halls, student centers and other buildings. The labs offer both Macintosh and Windows systems equipped with a diverse selection of software, scanners and high-speed printers with wireless printing capabilities. Staffed by knowledgeable consultants, most labs are open late into the evening and on weekends. Some labs are open around the clock during the final weeks of the semester. Collaborative spaces in the labs are ideal for small teams of students working together on projects. Comfortable work spaces with power, wireless access and nearby printing are available to laptop users.
Check out For locations, hours and more, please visit:
- Camden: computing.camden.rutgers.edu/facilities/computers
- New Brunswick: oit-nb.rutgers.edu/labs
- Newark: ncs.rutgers.edu/labs
OIT oversees two RBHS computer labs:
- Newark, Medical Science Building C632
- Piscataway, Robert Wood Johnson Medical School L202
Faculty and staff can access many useful services at eas.rutgers.edu/?ht_kb=faculty-staff-services/
- Absence Reporting System
- Class Rosters/Grade Submission
- Degree Navigator
- Faculty Survey
- NetID Lookup
- University Calendar of Events
- University Units Search
Faculty, staff, and students can also access a tool to update emergency contact, directory and permanent address information. All are encouraged to provide a current cell phone number to receive texts in case of a campus emergency. Go to https://personalinfo.rutgers.edu.
The computer labs at Rutgers have saved more than 120 million sheets of paper – six acres of trees – during the first eight years of the print conservation program.
Every January and July, $30 is posted to the printing account of each Rutgers student, faculty and staff member. When a document is printed, the account is charged 4 cents per sheet of paper if the document is printed on a black-and-white printer. Documents printed on a color printer are 25 cents per sheet.
Those who use up the $30 before the end of the six-month allotment period can pay for additional printing with their RU Express Card Camden & New Brunswick) or their Raider Card (Newark). To learn more, check print usage or add funds, visit printing.rutgers.edu.
Student provisioning follows school registration. Print quotas are determined by individual schools.
Poster printing is available at both the Newark and Piscataway Computer Labs. Price varies by size.
Be defensive against identity theft, compromise and malware. The following are some suggestions for basic IT security.
- Follow password rules. Never share your password. Choose different passwords for different sites.
- Confidential information should not be sent via email. Email is not secure.
- Install antivirus/antispyware software, and have it updated automatically.
- Use only secure Wi-Fi when transmitting confidential data (credit card numbers, banking, etc.).
- Don’t be a phishing scam victim. Rutgers will never ask you for your password or other confidential information in email.
- Protect your social networking with privacy settings.
For more information on these and other computing topics, visit rusecure.rutgers.edu.Single Sign-OnUsers who sign on to the Rutgers Central Authentication Service (CAS) with their NetID and password will be able to move between software applications that use CAS without having to re-enter that information for each separate application. Please use single sign-on (SSO) responsibly.Read the security guidelines at https://cas.rutgers.edu/sso/sso_security_guidelines.html and remember to close the web browser after completing a session that requires NetID and password.
Students, faculty, and staff can access SAS, SPSS, Matlab, Stata, and other applications from home and on campus via a browser, using apps.rutgers.edu.
The Rutgers Mobile App provides iOS and Android users with timely information on buses, schedule of classes, dining, events and more, along with shortcuts to online systems such as Sakai and myRutgers.
Get the free app from the Apple App Store or Google Play!
Many departments have their own local IT support. Please contact your department for details.
Virus, Spyware & Malware Removal
Simple infections can be remedied at an OIT Help Desk for no charge. Assistance is available by appointment only. Please contact your local OIT Help Desk for assistance. More complex infections can be remediated by the professional repair staff of Rutgers Computer Repair (New Brunswick & Newark only) for a fee.
Rutgers Computer Repair – New Brunswick Campus
Rutgers Computer Repair, located on the Livingston Campus, offers professional, authorized warranty service for Apple, Dell, Hewlett-Packard and Lenovo. Protection Plans are available for all types of computers. Those covered with the RU Protection Plan are eligible for a loaner laptop during the downtime. See computer-repair.rutgers.edu for more information.
Rutgers Computer Repair – Newark Campus
At Computer Repair we understand that dealing with computer related issues can be very troublesome. That’s why we have made it our goal to provide efficient and affordable software support. Our technicians have been trained to troubleshoot and fix systems at our location in Hill Hall, Room 122. We service laptops and computer systems for students, faculty, and staff.
Full support services includes:
- Diagnostic services and troubleshooting
- Virus and spyware removal
- Software installations (operating system, etc.)
Find out more at ncs.rutgers.edu/personalcomputer.
OIT provides local, fee-based technical services to Rutgers departments.
The list of services includes:
- desktop support
- server support
- firewall installation and support
- website hosting
- application hosting
- server housing
- data back-up
- technical consultation
Visit ncs.newark.rutgers.edu/ds for more information.
Visit oit-nb.rutgers.edu/service/nbcs-technical-support-services for more information.
FindTech Offers Discounts on Computers and Accessories
Rutgers has negotiated educational discounts on computers and accessories from popular vendors such as Apple, Dell and Hewlett- Packard. Access online stores through FindTech. The site also offers advice on deciding what to buy. Visit findtech.rutgers.edu for more information.
Kite+Key, the Rutgers Tech Store
The Rutgers Tech Store, Kite+Key, is an on-campus retail outlet for all your technical purchases. Located in the Livingston Retail Plaza on the Livingston Campus, they carry most major vendors such as Apple, Dell, HP, Asus and others at educational discounts. Convenient, personal service for your technical needs including repairs through their partnership with Rutgers Computer Repair (New Brunswick Campus). Visit kiteandkey.rutgers.edu.
Free and Discounted Software
Students, faculty, and staff can obtain free and discounted software through the University Software Portal. Titles such as ChemBioOffice, EndNote, OrginLab, Mathematica, NVivo, Refworks, SAS, SPSS, Symantec Antivirus, WebDrive. Most major credit cards and personal checks are accepted. Visit software.rutgers.edu.
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