If you are having trouble logging into Rutgers services, have forgotten your NetID or password, or are having difficulty connecting to the network, Newark Computing Help Desk is your primary point of contact for your campus computing needs.
Access to nearly all of Rutgers IT services requires the use of a unique network ID (NetID). Students, faculty, and staff can manage their NetIDs, email addresses, passwords, and other Rutgers IT services at netid.rutgers.edu.
Rutgers student email is called ScarletMail (G Suite for Education) and can be accessed at scarletmail.rutgers.edu or via the myRutgers portal.
During NetID activation, you set an Official Rutgers Email Address in the form of firstname.lastname@example.org. Email sent to this address is delivered to your ScarletMail inbox. To manage your email configuration, go to netid.rutgers.edu and click “Manage Email Addresses”.
Reading ScarletMail through any other mail program, such as on a phone, requires a separate ScarletApps mobile/IMAP password. To set up your mobile password, go to netid.rutgers.edu and click on “Manage Your ScarletApps Mobile/IMAP/POP Password”.
The ScarletApps suite provides additional enhanced communication and collaboration tools, such as Drive, Google+, Calendar, and more.
Alumni can continue to use ScarletApps services forever, providing a lifelong link to the many resources available to the Rutgers community.
myRutgers University Portal is a personalized one-stop for online services at Rutgers University. myRutgers delivers personal alerts and provides access to academic, financial aid, and student self-service applications, as well as a variety of other student services including email. To login, go to https://my.rutgers.edu and enter your NetID.
The My Apps feature helps you find services such as:
- Class schedules
- Course schedule planner
- Degree navigator (to plan and track academic progress)
- Online directory of faculty, staff, and students
- Financial aid required document status
- Financial aid award status
- Financial hold information
- NJ Transfer system for community college students
- Online bill payment
- Online registration
- RUID and NetID lookup
- Transcript and enrollment certification requests
- Personal contact information (used to update emergency contact, permanent address, and online directory display, as well as to sign-up to receive campus emergency text notifications)
- Campus news headlines for Rutgers Today, Scarlet Knights, The Daily Targum, and more.
RU-tv online offers access to a number of select channels and video-on-demand content. It also provides archived versions of Rutgers-developed programming. For more information, visit rutv.rutgers.edu.
More videos about undergraduate and faculty research can be viewed online at youtube.com/rutgers.
Blackboard (Bb) is the official learning management system for Rutgers University–Newark and is available for all RU–N courses, including online, hybrid, and the more traditional face-to-face format.
Most faculty will use Bb to share content, such as syllabi, readings, announcements, email, and even audio and video. Additional interactive tools include discussion, blog, wikis, journals, and web conferencing.
The Blackboard Student app is FREE! Students can keep up with Blackboard on-the-go as well as access courses, view announcements, manage due dates, turn in assignments, check grades, and more.
The majority of faculty who use clickers use Turning Technologies software, so Blackboard would need to be used to register the device and/or license. Bb has integrations with other products, such as textbook publishers and VoiceThread.
Visit Blackboard (Bb) at blackboard.rutgers.edu and login with your NetID. For student support for Blackboard, please contact the Help Desk.
After Hours Support is available during evenings and weekends by calling (973) 353-5083 and pressing 2 for basic Blackboard support. More help resources from Blackboard are available at: help.blackboard.com
OIT oversees nine open-access computer labs at Rutgers University – Newark. These facilities offer Windows and Mac systems equipped with a diverse selection of software as well as high speed printers that have wireless printing capabilities. Our largest computer labs are staffed by trained student consultants to provide assistance for your technological needs.
Our student-staffed labs are located in the following buildings:
- Dana Library – 1st Floor
- Engelhard Hall – Rm. 313
- Hill Hall – Rm. 123
- One Washington Park – Rm. 422
- Robeson Campus Center – Rm. 351
In addition, there are open-access labs in the following buildings:
- Blumenthal Hall – Student Resource Center
- Bradley Hall – Learning Center and Lab
- Conklin Hall – Writing Center
- CLJ – Criminal Justice Lab
The computer labs at Rutgers have saved more than 120 million sheets of paper – six acres of trees – during the first eight years of the print conservation program.
Every January and July, $30 is posted to the printing account of each Rutgers student. As a student prints a document, the account is charged 4 cents per sheet of paper if the document is printed on a black-and-white printer. Documents printed on a color printer are 25 cents per sheet.
Students who use up the $30 before the end of the six-month allotment period will pay for additional printing with their Raider Card. To learn more, check print usage or add funds, visit printing.rutgers.edu.
You are your own best defense against identity theft, compromise, and malware. The following are some suggestions for basic IT security:
- Follow password rules. Never share your password. Choose different passwords for different sites.
- Confidential information should not be sent via email. Email is not secure.
- Install antivirus/antispyware software and have it updated automatically.
- Use only secure Wi-Fi when transmitting confidential data (credit card numbers, banking, etc.).
- Don’t be a phishing scam victim. Rutgers will never ask you for your password or other confidential information in email.
- Protect your social networking with privacy settings.
For more information, visit rusecure.rutgers.edu/students.Single Sign-OnUsers who sign on to the Rutgers Central Authentication Service (CAS) with their NetID and password will be able to move between software applications that use CAS without having to re-enter that information for each separate application. Please use single sign-on (SSO) responsibly.Read the security guidelines at eas.rutgers.edu/sso_security and remember to close your web browser when you complete a session that requires you to provide your NetID and password.Two Factor Authentication
Two-factor authentication helps protect your Rutgers account by adding an extra layer of security beyond your password. With two-factor authentication, you can confirm your identity when gaining access to many online resources at the university affecting CAS (Central Authentication Services), which will reduce the chances of identity theft. Once you are enrolled, after you enter your NetID and password to login to a web application, you will then be prompted to confirm on a device (e.g. your mobile phone) that you are the person attempting to login with your NetID and password.
Once you have your NetID and email set up, click here to learn more information on the five minute process. When setting up two-factor authentication, you should have a smartphone (or tablet) and computer available.
Rutgers University – Newark has installed more than 1300 new wireless access points throughout the campus last year to cover every room and building. The multiple types of networks are described below:
This unencrypted wireless network is used by students, faculty, and staff with official Rutgers NetIDs to configure their devices for the encrypted wireless network, RUWireless Secure.
RUWireless also provides wireless Internet service to guests while at the University. Guest wireless access to the Internet requires acceptance of the Wireless Terms of Service per session.
This encrypted wireless network provides secure access to Rutgers resources as well as Internet services. Access requires an initial one-time configuration per device and provides automatic future connectivity for those devices.
This encrypted wireless network is for RBHS students, faculty, and staff as it provides secure wireless access to RBHS resources.
eduroam® is the secure, world-wide roaming access service developed for the international research and education community. This service allows all Rutgers University students, faculty, and staff to take advantage of free and secure wireless service when visiting an eduroam member university. Visitors from member universities can also have wireless access when visiting Rutgers.
For more information on Rutgers wireless services, visit ruwireless.rutgers.edu.
ResNet (Wired Connection)
To use the wired connection on your personal computer in the residential halls, follow the steps below:
1. Plug one end of your Ethernet cable into the Ethernet port on your computer.
2. Plug the other end into the Ethernet jack in the wall. The jack is usually black and labeled with a number and the letter “D”.
3. Visit resnet.rutgers.edu to check your device configuration or download the installer (NetID and password required).
Students, faculty, and staff can use the Apps server to access SAS, SPSS, Matlab, Stata, and other applications from home and on campus via a browser, using apps.rutgers.edu.
The Rutgers Mobile App provides iOS and Android users with timely information on buses, schedule of classes, dining, events, and more along with shortcuts to online systems such as Sakai and myRutgers.
Get the free app from the App Store or the Google Play Store!
Keep up with Blackboard on-the-go…
Manage Due Dates
Post to Discussions
Turn in Assignments
Take Quizzes & Tests
Search for BbStudent in your app store!
For 24/7 Blackboard support, call the Help Desk at 973-353-5083
kite+key, the Rutgers Tech Store and Tek Chek, Rutgers Computer Repair
The Rutgers Tech Store offers great products, services, and discounted pricing to students, faculty, staff, and alumni. kite+key sells major brands, such as Apple, Dell, Lenovo, Asus, and Microsoft and carries a host of cords, cables, cases, and accessories, including Beats, GoPro, and Razer. Other services include cell phone plans, employee payroll deduction, and in-store workshops.
The Rutgers Tech Store facilitates sales, leasing, and device enrollment programs for institutional and departmental sales.
You can also get certified in and out of warranty repairs through Tek Chek – an in-house repair center -with warranty and accidental damage plans, same-day smartphone repair, and loaner laptops.
kite+key has locations at:
- Plaza at Livingston Campus, 55 Rockafeller Road, Piscataway
- Hahne&Co. building, 625 Broad Street, Newark
Shop in store or online at kiteandkey.rutgers.edu.
Free and Discounted Software
Students can obtain free and discounted software through the University Software Portal. Titles such as ChemBioOffice, EndNote, OriginLab, Mathematica, NVivo, Refworks, SAS, SPSS, and WebDrive are available. Most major credit cards and personal checks are accepted. Visit software.rutgers.edu.
There are numerous employment opportunities available for students in our computer labs and help desk. The pay is competitive, hours are flexible, and students will have an opportunity to gain valuable real-world working experience. OIT hires student workers on a rolling basis. For more information and to apply, visit ncs.rutgers.edu/jobs.
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